At The Sink Boutique, your satisfaction is our priority. We stand behind every product we sell and are here to ensure you're satisfied with your purchase.
What we promise:
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Free replacements for damaged or incorrect items upon delivery
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30-day return window for peace of mind with fair terms and fees
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Personal support from real people — no bots, no runaround
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Fast response within 1 business day
Need Help? We Are Here For You
Start here: Visit our Contact Us page and use our message form. Include your order number and photos if applicable. We’ll respond within 1 business day with the next steps.
Quick Links
Common Situations & Solutions
Arrived Damaged or Wrong Item?
We'll make it right at no cost to you:
Missing Items?
We'll investigate right away.
- Report within 24 hours of delivery confirmation
- We'll track down your missing item immediately
Need to Cancel Your Order?
We move fast, so call us ASAP. We work with multiple manufacturers who often process orders immediately.
- Best option: Call (844) 470-1212 (Mon–Fri, 9–5 PM EST)
- Email cancellation requests aren't guaranteed unless we confirm
- In-stock items often move to shipping immediately, even after hours
- Once manufacturers begin processing, cancellation becomes a standard return
Product Isn't Quite Right for Your Space?
We understand – finding the perfect fit can be tricky. Eligible items can be returned within 30 days. Here's how it works:
To qualify:
- The item must be unused, uninstalled, and in original packaging
- Return authorization is required (we'll provide clear instructions)
- Return must be trackable and insured
Return fees apply:
- Return shipping is the customer’s responsibility (varies by location and item size)
- Manufacturer restocking fee (up to 25%) - this is an industry-standard fee charged by manufacturers, not The Sink Boutique, to cover the specialized handling these products require.
We'll confirm exact costs when you request your return authorization.
Exchanges
- Exchanges are handled as a return + new purchase.
- Simply return the original product (as above) and place a new order.
Important Details
Final Sale Items
Items marked "Final Sale" cannot be returned or exchanged per manufacturer policy, but we'll still replace them free if they arrive damaged.
Natural Variations
Our handcrafted sinks may have minor variations that make each piece unique. Small bubbles, dimples, or surface irregularities on unfinished undersides are normal characteristics of the artisan process and don't affect functionality.
Questions about your specific item? Contact us – we're happy to review it with you.
Color Matching
Colors may appear different due to monitor settings and natural material variations. Please review our Color Disclaimer before ordering.
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