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Shipping Policy - The Sink Boutique
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Shipping Policy

Fast. Reliable. Free Ground Shipping Over $75.

We take pride in delivering large, high-value items like fireclay and stone sinks, vanities, and bathtubs safely and efficiently.

Summary

Here’s what to expect when you shop with The Sink Boutique.

  • Orders Over $75: Free Ground Shipping
  • Processing Time: 1-3 business days
  • Delivery Window: 2 to 5 business days once shipped
  • Large Items: Ship via FedEx Ground, UPS, or LTL Freight
  • Tracking: Tracking is emailed within 24 hours of shipment.
  • Expedited Shipping or Outside Mainland USA: Contact us for a quote

We ship fast and safely with trusted carriers:

Quick Links

Ground vs Freight Shipping

Ground Shipping

  • Flat rate shipping fee of $6.99 for products under $75
  • Used for small to mid-size products
  • Delivered by FedEx, UPS, or USPS
  • No signature required — package will be left in a secure area
  • Weekend delivery may be available, depending on the carrier

Freight Shipping (Large Items)

  • Typically used for items over 100 lbs or exceeding 36" in any dimension (e.g., stone sinks, large fireclay sinks, vanities, tubs)
  • Shipped on a pallet via LTL freight carrier
  • Carrier will contact you to schedule delivery
  • Curbside delivery only — the item will be placed at the end of your driveway
  • Someone must be available to inspect and sign for delivery

✅ We recommend reviewing our Freight Delivery Guide before receiving your order.

Shipping Protection & Insurance

All orders are automatically protected from damage during transit. Damage claims must be reported within 48 hours of delivery with photos. Packages lost by the shipping carriers will be replaced within 5-7 business days.

✅ Important: Freight deliveries must be inspected immediately upon arrival. Note any visible damage on the delivery receipt before signing.

Tracking & Communication

What to expect: 

  • Tracking emails sent within 24 hours of shipment (sometimes we ship so fast, packages are en route before tracking updates)
  • Freight deliveries: The Carrier will call to schedule a delivery appointment
  • Delivery delays: If your package is delayed beyond the estimated delivery window provided by the carrier, please contact us.

Shipping Outside the Contiguous 48 States

Estimated Shipping Costs:

  • Canada: $150+ for standard sinks | Higher rates for freight items
  • Alaska & Hawaii: $300+ for standard sinks | Higher rates for freight items

Important Notes:

  • All quotes are estimates - we'll provide exact costs before processing your order
  • Canada orders: Customs, duties, and taxes are the buyer's responsibility
  • Heavy/oversized items may require additional freight charges

✅ For exact shipping quotes to Canada, Alaska, Hawaii, or international addresses, please contact us before ordering.

Returns & Cancellations

Return shipping: For defective or damaged items, we cover replacement shipping costs. The customer is responsible for return shipping on exchanges or buyer's remorse returns.Returns & Refund Policy.

Other Shipping Notes

  • P.O. Boxes: We cannot ship to P.O. Boxes or military addresses
  • Expedited shipping: Available by request (additional fees apply)
  • Backorders: If an item is on backorder, we'll notify you by email with estimated availability
  • Shipping fees: Non-refundable if an order is cancelled after shipment

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