Delivery Inspection Guidelines

Kitchen and bathroom fixtures are large, heavy items that require special care during shipping. While we package everything carefully, damage can sometimes occur during transit. This guide will help you inspect your delivery and get a quick resolution if anything arrives damaged.

Quick Reference

Shipping Method When to Inspect Reporting Deadline Required Documentation
Standard Delivery
(UPS/FedEx/USPS)		 Within 48 hours of delivery 24–48 hours Photos of damage + packaging
Freight Delivery
(Large items on pallets)		 At the time of delivery with the driver 24–48 hours Photos + signed delivery receipt

Quick Links

Standard Delivery (UPS, FedEx, USPS)

Most sinks, faucets, and smaller vanities

Inspection Checklist

Complete this inspection within 48 hours of delivery:

1. Check the outer packaging

  • Examine all corners and sides of the box

  • Look for dents, tears, or crush damage

2. Inspect your item

  • Remove all packaging materials completely

  • Check for cracks, chips, scratches, or missing parts

  • Test moving parts (drawers, doors, handles)

3. Take photos if damage is found

  • All sides of the damaged box

  • The damaged item from multiple angles

  • Close-up shots of specific damage

  • Shipping label on the package

Important Notes

  • Don't return damaged items - Contact us first

  • 48-hour window - Damage must be reported within 24-48 hours for insurance coverage

  • No signature required - You're responsible for checking deliveries promptly


Freight Delivery (Large Items)

Vanities, large sinks, and heavy fixtures delivered on pallets

Before Delivery

  • Answer the carrier's call within 2 business days to schedule

  • Plan for truck access - Full-size tractor-trailers need wide driveways

  • Be present - Someone must be there to inspect and sign

At Delivery - Step by Step

1. Inspect with the driver present

  • Check the outside of the packaging for damage

  • Open boxes, if possible, to inspect items

  • Note any problems on the delivery receipt

2. If you find damage

  • Write details on the delivery receipt before signing

  • If the driver won't wait, write "DRIVER REFUSED INSPECTION" on the receipt

  • Take photos immediately

3. Sign the delivery receipt

  • Remember: Your signature means you accept the condition

  • Don't sign if you haven't been able to inspect

Required Photos for Freight Damage

  • Overall view of the damaged item

  • Close-up of damage areas

  • Packaging and freight paperwork

  • Shipping labels and delivery receipts


How to Report Damages

Contact us immediately if you find damage.

Include in your report:

  • Order number

  • Photos of damage

  • Description of the problem

  • Delivery date

Response time: We'll respond within 1 business day with next steps.


What Happens Next

  1. We review your report and photos (usually same day)

  2. We file insurance claims with the carrier

  3. We arrange a replacement or a full refund

  4. Resolution timeline: Most cases resolved within 1-3 business days


Pro Tips

✅ Take photos even if damage seems minor - Small chips can indicate internal damage
 ✅ Save all packaging until your claim is resolved
 ✅ Check your driveway access for freight deliveries - measure if unsure
 ✅ Schedule freight delivery quickly - Delays may result in storage fees


Questions about this process? Contact Us - we're here to help make things right.