Whitehaus 3 1/2" Basket strainer with lift stopper, NRNW35B-SS

FREE Ground Shipping on every product over $75 within the 48 contiguous US States (some exceptions apply for a handful of isolated locations). Ground shipping is not available to Alaska, Hawaii, territories, P. O. boxes, and military addresses. Please contact us for shipping quotes.

Flat Rate Shipping Fee of $6.99 for products under $75.

If the product is in stock, please allow 1-3 business days for processing and another 2-7 business days (estimated) for delivery, based on location. 

Quick Links:

• Order Shipment
• Ground Shipping
• Freight Shipping

Order Shipment

• Please allow up to 3-4 business days for your order to be processed.
• If the product is in stock, it is shipped as soon as possible. All deliveries for in-stock products are made within 2-7 business days (estimated), based on location.
• As soon as your order has been shipped, we will send your tracking information to the e-mail address you provide at checkout.
• If you do not receive tracking information from us within 7 business days of your order, feel free to contact us.
• Orders are shipped either via UPS, FedEx, USPS or an LTL freight shipping carrier.

Ground Shipping

• Packages are delivered via FedEx, UPS or USPS.
• Shipping carriers may deliver on Saturdays.
• Most FedEx, UPS, or USPS Ground shipments do not require a signature and the driver will leave the package at a suitable location at your address
• Free ground shipping may not be available to Alaska and Hawaii or to P. O. Boxes or Military Addresses (please contact us to verify).
• Please review the inspection guidelines for ground shipping when accepting delivery.

Freight Shipping

• Large and heavy products ship LTL freight on a pallet
• We will inform you if your item ships freight. If you were not notified, your order will ship using ground shipping.
• We offer free freight shipping within the 48 contiguous US States
• If the product is in stock, expected delivery is typically within 7-10 business days
• The freight carrier will contact you directly to schedule a delivery time.
• Someone will need to be available for delivery.
• The driver will place the package curbside at the end of your driveway.
• Please contact us for LTL and other special delivery instructions or requests.
• Please review the inspection guidelines for freight shipping when accepting delivery.

At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.

Please review the guidelines below to determine the returns processes relating to your circumstance. 

Feel free to contact us with any questions or clarifications!

Quick Links:

• Standard Returns
• Exchanges
• Cancellations
• Damages
• Missing Item(s)
• Final Sales

Standard Returns

• Must be requested within 14 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery. 
• Buyer pays return shipping and insurance costs.
• If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
• Exception:
• Rohl - 30% restocking fees + original freight shipping of $200 
• Alfi, Blanco, Elkay, Whitehaus - 25% restocking fees + original shipping
• Returns must include an RMA# (provided by us).
• Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund). 
• The item must be new, unused, unassembled, and in original packaging
• Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
• We cannot be held responsible for any damage or loss along the way. Please insure your return.
• Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
• Please contact us to start the return process.

Exchanges

• Exchanges will be treated as a standard return (see above).
• A new order can be placed for another product.

Cancellations

• Can take up to 1 business day to confirm a cancellation.
• Full refund only if the order has not been processed by the warehouse.
• Cancellation of backorders, confirmed or processed orders will result in a 3% cancellation fee.  
• If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).

Damages and Defects

Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.  

• Follow the inspection guidelines based on how your order was shipped
• Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.

Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed

If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

**Fireclay, Handcrafted or Hand finished Products:

• Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
• The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us or feel free to email pictures if you would like us to review your ordered item(s). 

Missing Item(s)

If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

Final Sales

• Final sale products are not eligible for returns or exchanges
• Gift Cards cannot be returned or exchanged

Top Reasons Why Customers Choose To Buy From Us:

• ✔ Free Shipping on All Products Over $75 

• ✔ Great Customer Service - You can email us, drop us a message, or call us.

• ✔ Safe and Secure Ordering Process - We use SSL encryption, top credit card companies, recognizable brands, and reputed shipping companies to ensure safety and security.

• ✔ Lowest Prices - You will find a lot of our products are on sale since we actively work on providing the best discounts on each item.

• ✔ Giving Back - We donate 10% of our net profits to environmental charities that work on planting more trees, offsetting the carbon footprint, or cleaning up the oceans.

• ✔ Family-Owned Business - We are a family-owned business that is focused on you, the customer, and proud of the products that we carry.