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Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB

Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB

Item #:

In Stock Usually ships in 1 business day

Estimated Delivery: Between Dec 16 and Dec 23.

Shipping & Returns: See tabs below.

Questions? Contact Us

Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB

Karran USA is one of the leading manufacturers of sinks and faucets for the kitchen and bathroom. Karran manufactures sinks in a variety of durable materials including stainless steel, acrylic, quartz composite, and vitreous china. The company was founded in the late 1990s in Vincennes, Indiana, USA, and has been a symbol for quality and reliability ever since.

Your elegant kitchen sink deserves a stylish kitchen faucet to complete it. Karrans Elwood pull-down faucet is the perfect height at 17" and is available in 3 durable finishes that will suit all kitchen styles including traditional, transitional and modern kitchen designs. Its dual-action spray head with retractable hose will make washing and rinsing a breeze. This pull-down faucet has a wide range of motion, allowing it to reach all around the sink. Our faucets offer a soft aerated stream and a powerful sprayer which will help with cleaning dirt and residue. Karrans Elwood faucet is a high-arc design, offering the ability to wash larger items. This faucet is able to swivel 360 to offer access to your entire sink. The soft rubber spray nozzle is easy to clean, helping to ensure long-lasting performance. This faucet is constructed from lead-free brass and includes a durable ceramic cartridge to help ensure lasting leak-free use. All our faucets have corrosion-resistant finishes. The faucet comes with pre-attached water lines and mounting hardware, allowing for easy installation.

Available In:

Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Stainless Steel, KKF330SS
Stainless Steel
Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB
Matte Black
Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Gunmetal Grey, KKF330GG
Gunmetal Grey

Please see our color disclaimer.

Features

  • Single hole installation - 1.94" maximum deck thickness
  • ADA compliant - Single lever handle makes control simple
  • Vertical handle design to main body, rotates 90° forward allowing for operation in tight spaces with backsplashes
  • Dual function spray head - 1.8 GPM water flow alternates between powerful spray and aerated flow: Perfect for powerful scrubbing, gentle rinsing and pot filling
  • Lead-free CALGreen California compliant durable brass construction
  • 360° swivelling spout keeps pull-down action operating smoothly
  • High arc spout design provides ample space for filling pots and cleaning larger cookware
  • Ceramic cartridge - highest quality "no-drip" precision
  • High-efficiency aerator, provides a gentle splash-free stream
  • Retractable pull–down spray head with 30" nylon braided hose allows you to rinse your sink in every corner
  • Rubber spray head nozzles are easy to clean of mineral deposits for long-lasting performance
  • Multi-plated, corrosion resistant finish that won't tarnish and fade over time
  • Pre-installed mounting hardware and anti-burst hot/cold water lines included
  • Body Material: Lead-free Brass
  • Faucet Type: Pull-Down Kitchen Faucet
  • Faucet Fit: Single Hole
  • Flow Rate: 1.8 GPM
  • Number of holes required: 1
  • Sensor Activation: No
  • Faucet Height: 17-3/16"
  • Spout Height: 9"
  • Spout Reach: 8-11/16"
  • Included Components: Hot water line, cold water line, installation hardware
  • Country of Origin: China
  • Warranty: Limited Lifetime Warranty
  • Listing and Certifications: cUPC (IAPMO), NSF-61, NSF-372, CALGreen

Details

ADA Compliant?: Yes
Box Height: 4"
Box Length: 27"
Box Weight: 8 lb(s)
Box Width: 14"
Certification: cUPC (IAPMO), NSF-61, NSF-372, CALGreen
Collection: Elwood
Color: Matte Black
Country of Origin: China
cUPC Certified?: Yes
Faucet Type: Pull-Down, Single Hole
Finish: Matte Black
Flow Rate: 1.8 GPM
Handle Type: Single Lever Handle
Installation Hardware Included?: Yes
Low Lead Compliant?: Yes
NSF ANSI61 Certified?: Yes
WaterSense Compliant?: Yes
Item Height: 17 1/5"
Item Weight: 7 lb(s)
Material: Lead-free Brass
Number of Faucet Holes: 1
Number of Handles: 1
SKU: KKF330MB
Ship Method: FedEx Ground
Spout Height: 9"
Spout Reach: 8-11/16"
Style: Pull-Down Kitchen
Touchless Faucet?: No
Valve Type: Precision Kerox Ceramic

Warranty

Limited Lifetime Warranty
Karran Warranty Details (PDF)

Installation Instructions

Installation Instructions (PDF)
Product Specifications (PDF)

Shipping Carriers

FREE Ground Shipping* on every product over $75 within the 48 contiguous US States (some exceptions apply for a handful of isolated locations). We maybe able to ship to Alaska, Hawaii, US territories, and Canada. Please contact us with your mailing address for shipping quotes. We cannot ship items to P. O. boxes, military addresses, and other international destinations.

Flat Rate Shipping Fee of $6.99 for products under $75.

For Expedited Shipping quote estimates, please contact us.

 *Note: We offer a Free Shipping option on most products we sell. However, we pay your original shipping fees and provide it as a discount on your order. If you elect to return or cancel the order after shipment, the original shipping cost + return shipping cost will be deducted from your refund. To determine the cost of shipping the items to you, feel free to contact us.

Quick Links:

Order Shipment

  • Most in stock orders ship within 1-3 business days. 
  • As soon as your order has been shipped, we will send the tracking information to the e-mail address provided at checkout.
  • Final delivery dates are determined once the tracking number is issued. Based on delivery location, orders are estimated to be delivered within 2-5 business days. 
  • If you do not receive tracking information from us within 5 business days of your order, feel free to contact us.
  • Orders are shipped either via FedEx, UPS, USPS or an LTL freight shipping carrier.
  • If an item is on back order, an email will be sent after the order is placed of when stock is expected.
Note:
  • We rely on shipping carriers to have the product delivered to you, and are unable to account for shipping delays caused by them or unforeseen circumstances. Any shipping charges paid are non-refundable.
  • Delivery estimates provided on the product page for in stock items are an estimate. For actual delivery dates please wait for the tracking number. If you need the sink by a certain date, you can choose to contact us for a better estimate or to request for expedited shipping (additional charges can apply).

Ground Shipping

  • Packages are delivered via FedEx, UPS or USPS.
  • Shipping carriers may deliver on Saturdays.
  • FedEx, UPS, or USPS Ground shipments do not require a signature and the driver will leave the package at a suitable location at your address.
  • The driver will not call ahead to schedule delivery so please use the tracking information to track your package.
  • Free ground shipping may not be available to Alaska and Hawaii or to P. O. Boxes or Military Addresses (please contact us to verify).
  • Please review the inspection guidelines for ground shipping when accepting delivery.

Freight Shipping

  • Large and heavy products ship LTL freight on a pallet.
  • We offer free freight shipping within the 48 contiguous US States.
  • If the product is in stock, expected delivery is typically within 2-5 business days.
  • The freight carrier will contact you directly to schedule a delivery time.
  • Someone will need to be available for delivery.
  • The driver will place the package curbside at the end of your driveway.
  • Please contact us for LTL and other special delivery instructions or requests.
  • Please review the inspection guidelines for freight shipping when accepting delivery.

Shipping to Canada

  • Depending on the item the shipping is estimated to be about $150 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Canada may order through our website, please be prepared to be contacted by our office regarding your order, since the rate on the website is an estimate and additional charges might apply.
  • Duties, taxes and any other fees that are not included will be the responsibility of the buyer. Please contact us for an exact shipping quote.
  • Please see our collection of products that ship to Canada. 
  • You can still order brands that don't ship to Canada, by providing a US shipping address or using a mail forwarder.

Shipping to Alaska/Hawaii

  • Depending on the item the shipping is estimated to be about $300 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Alaska/Hawaii may order through our website, please be prepared to be contacted by our office regarding your order, since additional fees may apply.
  • Please contact us for any questions or an exact shipping quote.

At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.

Please review the guidelines below to determine the processes relating to your circumstance. 

Feel free to contact us with any questions or clarifications.

Quick Links:

Standard Returns

  • Must be requested within 30 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery. 
  • Buyer pays return shipping and insurance costs.
  • If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
    • Exceptions:
      • Nantucket Sinks - 15% restocking fees
      • Rohl - 30% restocking fees + original freight shipping of $200. (Some items are not cancellable and non returnable after purchase.)
      • Alfi, AllStone, Blanco, Elkay, Rene, Whitehaus - 25% restocking fees + original shipping
  • A 5% fee will apply on all returns in addition to the return shipping.
  • Returns must include an RMA# (provided by us). 
  • Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund). 
  • Products from different manufacturers will require different Return authorizations.
  • The item must be new, unused, unassembled, and in original packaging
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
  • We cannot be held responsible for any damage or loss along the way. Please insure your return.
  • Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
  • Shipping charges paid are non-refundable.
  • Please submit a request using the "Message Us" form on the contact us page to start the return process.

Exchanges

  • Exchanges will be treated as a standard return (see above).
  • A new order can be placed for another product.

Cancellations

  • Can take up to 1 business day to confirm a cancellation.
  • Full refund only if the order has not been processed by the warehouse.
  • Cancellation of backorders, confirmed or processed orders will result in a 5% cancellation fee.
  • If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
  • If the product is on backorder, cancel the order prior to buying a new sink. If the backorder is processed sooner, the cancellation will be treated as a standard return (see above.)

Damages and Defects

Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.

  • Follow the inspection guidelines based on how your order was shipped
  • Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.

Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed

If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

If applicable, we can only reimburse you for the cost of the product and shipping, and not for any additional costs such as installation, disposal, etc. We also cannot be held responsible if the product you ordered does not meet your required specs. Please do the necessary research on the product in advance.

**Fireclay, Handcrafted or Hand finished Products:

  • Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
  • The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us if you would like us to review your ordered item(s). 

Incorrect Item(s)

If you find that the item you received is not the one you ordered, please notify us promptly within 14 days of delivery.

  • Please include pictures of the item(s)# on the box, shipping label and the incorrect item(s).
  • The item must be new, unused, unassembled, and in original packaging.
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please read our color disclaimer.
  • We cannot be held responsible for incorrect item(s) that have been installed, and are not liable for any installation costs.

Missing Item(s)

If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

The Sink Boutique will not be held responsible for any missing item claims received beyond 24 hours.

Final Sales

  • Final sale products are not eligible for cancellations, returns or exchanges
  • Gift Cards cannot be returned or exchanged

Why Buy From Us | The Sink Boutique

Top Reasons Why Customers Choose To Buy From Us:

  • ✔ Free Shipping on All Products Over $75 

  • ✔ Great Customer Service - Our knowledgeable staff provides personalized service to ensure your satisfaction is guaranteed. Contact us if you have any questions.

  • ✔ Safe and Secure Ordering Process - We use SSL encryption, top credit card companies, recognizable brands, and reputed shipping companies to ensure safety and security.

  • ✔ Lowest Prices - You will find a lot of our products are on sale since we actively work on providing the best discounts on each item.

  • ✔ Giving Back - We donate 10% of our net profits to environmental charities that work on planting more trees, offsetting the carbon footprint, or cleaning up the oceans.

  • ✔ Family-Owned Business - We are a family-owned business that is focused on you, the customer, and proud of the products that we carry.

Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB

Karran USA is one of the leading manufacturers of sinks and faucets for the kitchen and bathroom. Karran manufactures sinks in a variety of durable materials including stainless steel, acrylic, quartz composite, and vitreous china. The company was founded in the late 1990s in Vincennes, Indiana, USA, and has been a symbol for quality and reliability ever since.

Your elegant kitchen sink deserves a stylish kitchen faucet to complete it. Karrans Elwood pull-down faucet is the perfect height at 17" and is available in 3 durable finishes that will suit all kitchen styles including traditional, transitional and modern kitchen designs. Its dual-action spray head with retractable hose will make washing and rinsing a breeze. This pull-down faucet has a wide range of motion, allowing it to reach all around the sink. Our faucets offer a soft aerated stream and a powerful sprayer which will help with cleaning dirt and residue. Karrans Elwood faucet is a high-arc design, offering the ability to wash larger items. This faucet is able to swivel 360 to offer access to your entire sink. The soft rubber spray nozzle is easy to clean, helping to ensure long-lasting performance. This faucet is constructed from lead-free brass and includes a durable ceramic cartridge to help ensure lasting leak-free use. All our faucets have corrosion-resistant finishes. The faucet comes with pre-attached water lines and mounting hardware, allowing for easy installation.

Available In:

Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Stainless Steel, KKF330SS
Stainless Steel
Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Matte Black, KKF330MB
Matte Black
Karran Elwood 1.8 GPM Single Lever Handle Lead-free Brass ADA Kitchen Faucet, Pull-Down Kitchen, Gunmetal Grey, KKF330GG
Gunmetal Grey

Please see our color disclaimer.

Features

  • Single hole installation - 1.94" maximum deck thickness
  • ADA compliant - Single lever handle makes control simple
  • Vertical handle design to main body, rotates 90° forward allowing for operation in tight spaces with backsplashes
  • Dual function spray head - 1.8 GPM water flow alternates between powerful spray and aerated flow: Perfect for powerful scrubbing, gentle rinsing and pot filling
  • Lead-free CALGreen California compliant durable brass construction
  • 360° swivelling spout keeps pull-down action operating smoothly
  • High arc spout design provides ample space for filling pots and cleaning larger cookware
  • Ceramic cartridge - highest quality "no-drip" precision
  • High-efficiency aerator, provides a gentle splash-free stream
  • Retractable pull–down spray head with 30" nylon braided hose allows you to rinse your sink in every corner
  • Rubber spray head nozzles are easy to clean of mineral deposits for long-lasting performance
  • Multi-plated, corrosion resistant finish that won't tarnish and fade over time
  • Pre-installed mounting hardware and anti-burst hot/cold water lines included
  • Body Material: Lead-free Brass
  • Faucet Type: Pull-Down Kitchen Faucet
  • Faucet Fit: Single Hole
  • Flow Rate: 1.8 GPM
  • Number of holes required: 1
  • Sensor Activation: No
  • Faucet Height: 17-3/16"
  • Spout Height: 9"
  • Spout Reach: 8-11/16"
  • Included Components: Hot water line, cold water line, installation hardware
  • Country of Origin: China
  • Warranty: Limited Lifetime Warranty
  • Listing and Certifications: cUPC (IAPMO), NSF-61, NSF-372, CALGreen

Details

ADA Compliant?: Yes
Box Height: 4"
Box Length: 27"
Box Weight: 8 lb(s)
Box Width: 14"
Certification: cUPC (IAPMO), NSF-61, NSF-372, CALGreen
Collection: Elwood
Color: Matte Black
Country of Origin: China
cUPC Certified?: Yes
Faucet Type: Pull-Down, Single Hole
Finish: Matte Black
Flow Rate: 1.8 GPM
Handle Type: Single Lever Handle
Installation Hardware Included?: Yes
Low Lead Compliant?: Yes
NSF ANSI61 Certified?: Yes
WaterSense Compliant?: Yes
Item Height: 17 1/5"
Item Weight: 7 lb(s)
Material: Lead-free Brass
Number of Faucet Holes: 1
Number of Handles: 1
SKU: KKF330MB
Ship Method: FedEx Ground
Spout Height: 9"
Spout Reach: 8-11/16"
Style: Pull-Down Kitchen
Touchless Faucet?: No
Valve Type: Precision Kerox Ceramic

Warranty

Limited Lifetime Warranty
Karran Warranty Details (PDF)

Installation Instructions

Installation Instructions (PDF)
Product Specifications (PDF)

Shipping Carriers

FREE Ground Shipping* on every product over $75 within the 48 contiguous US States (some exceptions apply for a handful of isolated locations). We maybe able to ship to Alaska, Hawaii, US territories, and Canada. Please contact us with your mailing address for shipping quotes. We cannot ship items to P. O. boxes, military addresses, and other international destinations.

Flat Rate Shipping Fee of $6.99 for products under $75.

For Expedited Shipping quote estimates, please contact us.

 *Note: We offer a Free Shipping option on most products we sell. However, we pay your original shipping fees and provide it as a discount on your order. If you elect to return or cancel the order after shipment, the original shipping cost + return shipping cost will be deducted from your refund. To determine the cost of shipping the items to you, feel free to contact us.

Quick Links:

Order Shipment

  • Most in stock orders ship within 1-3 business days. 
  • As soon as your order has been shipped, we will send the tracking information to the e-mail address provided at checkout.
  • Final delivery dates are determined once the tracking number is issued. Based on delivery location, orders are estimated to be delivered within 2-5 business days. 
  • If you do not receive tracking information from us within 5 business days of your order, feel free to contact us.
  • Orders are shipped either via FedEx, UPS, USPS or an LTL freight shipping carrier.
  • If an item is on back order, an email will be sent after the order is placed of when stock is expected.
Note:
  • We rely on shipping carriers to have the product delivered to you, and are unable to account for shipping delays caused by them or unforeseen circumstances. Any shipping charges paid are non-refundable.
  • Delivery estimates provided on the product page for in stock items are an estimate. For actual delivery dates please wait for the tracking number. If you need the sink by a certain date, you can choose to contact us for a better estimate or to request for expedited shipping (additional charges can apply).

Ground Shipping

  • Packages are delivered via FedEx, UPS or USPS.
  • Shipping carriers may deliver on Saturdays.
  • FedEx, UPS, or USPS Ground shipments do not require a signature and the driver will leave the package at a suitable location at your address.
  • The driver will not call ahead to schedule delivery so please use the tracking information to track your package.
  • Free ground shipping may not be available to Alaska and Hawaii or to P. O. Boxes or Military Addresses (please contact us to verify).
  • Please review the inspection guidelines for ground shipping when accepting delivery.

Freight Shipping

  • Large and heavy products ship LTL freight on a pallet.
  • We offer free freight shipping within the 48 contiguous US States.
  • If the product is in stock, expected delivery is typically within 2-5 business days.
  • The freight carrier will contact you directly to schedule a delivery time.
  • Someone will need to be available for delivery.
  • The driver will place the package curbside at the end of your driveway.
  • Please contact us for LTL and other special delivery instructions or requests.
  • Please review the inspection guidelines for freight shipping when accepting delivery.

Shipping to Canada

  • Depending on the item the shipping is estimated to be about $150 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Canada may order through our website, please be prepared to be contacted by our office regarding your order, since the rate on the website is an estimate and additional charges might apply.
  • Duties, taxes and any other fees that are not included will be the responsibility of the buyer. Please contact us for an exact shipping quote.
  • Please see our collection of products that ship to Canada. 
  • You can still order brands that don't ship to Canada, by providing a US shipping address or using a mail forwarder.

Shipping to Alaska/Hawaii

  • Depending on the item the shipping is estimated to be about $300 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Alaska/Hawaii may order through our website, please be prepared to be contacted by our office regarding your order, since additional fees may apply.
  • Please contact us for any questions or an exact shipping quote.

At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.

Please review the guidelines below to determine the processes relating to your circumstance. 

Feel free to contact us with any questions or clarifications.

Quick Links:

Standard Returns

  • Must be requested within 30 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery. 
  • Buyer pays return shipping and insurance costs.
  • If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
    • Exceptions:
      • Nantucket Sinks - 15% restocking fees
      • Rohl - 30% restocking fees + original freight shipping of $200. (Some items are not cancellable and non returnable after purchase.)
      • Alfi, AllStone, Blanco, Elkay, Rene, Whitehaus - 25% restocking fees + original shipping
  • A 5% fee will apply on all returns in addition to the return shipping.
  • Returns must include an RMA# (provided by us). 
  • Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund). 
  • Products from different manufacturers will require different Return authorizations.
  • The item must be new, unused, unassembled, and in original packaging
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
  • We cannot be held responsible for any damage or loss along the way. Please insure your return.
  • Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
  • Shipping charges paid are non-refundable.
  • Please submit a request using the "Message Us" form on the contact us page to start the return process.

Exchanges

  • Exchanges will be treated as a standard return (see above).
  • A new order can be placed for another product.

Cancellations

  • Can take up to 1 business day to confirm a cancellation.
  • Full refund only if the order has not been processed by the warehouse.
  • Cancellation of backorders, confirmed or processed orders will result in a 5% cancellation fee.
  • If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
  • If the product is on backorder, cancel the order prior to buying a new sink. If the backorder is processed sooner, the cancellation will be treated as a standard return (see above.)

Damages and Defects

Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.

  • Follow the inspection guidelines based on how your order was shipped
  • Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.

Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed

If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

If applicable, we can only reimburse you for the cost of the product and shipping, and not for any additional costs such as installation, disposal, etc. We also cannot be held responsible if the product you ordered does not meet your required specs. Please do the necessary research on the product in advance.

**Fireclay, Handcrafted or Hand finished Products:

  • Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
  • The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us if you would like us to review your ordered item(s). 

Incorrect Item(s)

If you find that the item you received is not the one you ordered, please notify us promptly within 14 days of delivery.

  • Please include pictures of the item(s)# on the box, shipping label and the incorrect item(s).
  • The item must be new, unused, unassembled, and in original packaging.
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please read our color disclaimer.
  • We cannot be held responsible for incorrect item(s) that have been installed, and are not liable for any installation costs.

Missing Item(s)

If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

The Sink Boutique will not be held responsible for any missing item claims received beyond 24 hours.

Final Sales

  • Final sale products are not eligible for cancellations, returns or exchanges
  • Gift Cards cannot be returned or exchanged

Why Buy From Us | The Sink Boutique

Top Reasons Why Customers Choose To Buy From Us:

  • ✔ Free Shipping on All Products Over $75 

  • ✔ Great Customer Service - Our knowledgeable staff provides personalized service to ensure your satisfaction is guaranteed. Contact us if you have any questions.

  • ✔ Safe and Secure Ordering Process - We use SSL encryption, top credit card companies, recognizable brands, and reputed shipping companies to ensure safety and security.

  • ✔ Lowest Prices - You will find a lot of our products are on sale since we actively work on providing the best discounts on each item.

  • ✔ Giving Back - We donate 10% of our net profits to environmental charities that work on planting more trees, offsetting the carbon footprint, or cleaning up the oceans.

  • ✔ Family-Owned Business - We are a family-owned business that is focused on you, the customer, and proud of the products that we carry.

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