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EAGO Porcelain, White, TB356 Dual Flush One Piece High-Efficiency Low Flush Ceramic Toilet

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Shipping & Returns: See tabs below.

Questions? Contact Us

EAGO Porcelain, White, TB356 Dual Flush One Piece High-Efficiency Low Flush Ceramic Toilet

The Factory was founded in 1996, EAGO Sanitary Ware Co has grown into a large scale sanitary ware manufacturer. After becoming very popular in Europe and Asia, EAGO's products have become available in the USA as of 2009. EAGO is determined to supply the best high-quality bathtubs, toilets and sinks for people around the world.

One Piece Toilet. Enjoy a sleek solid European design. Not only does it look much better than your old toilet, it also works a whole lot better.

THE FUTURE OF AMERICAN TOILETS High Efficiency WaterSense Certified 1.1/1.6 Gallons Per Flush. One Piece Toilet. Enjoy a sleek solid European design. Not only does it look so much better than your old toilet, it also works a whole lot better. Siphonic Flush System. New tower based mechanism. There is no chain to snap, and no flapper to partially close leaving your toilet running. Living the Green Life. This environmentally friendly toilet will save a family of four an average of 10,000 gallons of water per year! Soft Closing Toilet Seat & Lid Included. Never be startled again by the loud crash of a slamming toilet seat. The soft drop seat has an innovative hinge system that will gently guide the toilet seat down with out a sound. 1. Powerful and efficient 3" flushing valve. Reduces the number of problems typically associated with older ball-chain-flapper systems. 2. Wide water surface. A large surface area keeps odors down and allows for easy cleaning. 3. Balanced water distribution. Designed to maintain the optimal balance between an increased diameter and proper exit velocity. 4. Large 2" fully glazed trap. Fully glazing the trap way ensures that waste flows smoothly to the exit with a single flush, each time. 5. Big Jet Hole. This toilet also includes the wax ring for installation. Only One Flush. The Most Advanced Flushing System. Tested Flushing Power: 25 sponge stripes. 90 polypropylene balls.

Please see our color disclaimer.

Features


  • This dual flush toilet features a 1.6 Gallon large flush button and a 1.1 Gallon small flush button. WaterSense Certified.
  • Siphonic Flush System. New tower based mechanism. There is no chain to snap, and no flapper to partially close leaving your toilet running.
  • Fully Glazed inside & out. The trap ways of EAGO toilets are perfectly glazed just as they are on the outer surface. Keeping your toilet flushing like new for years.
  • Large 2" fully glazed trap. Fully glazing the trap way ensures that waste flows smoothly to the exit with a single flush, each time. The Most Advanced Flushing System. Tested Flushing Power: 25 sponge stripes. 90 polypropylene balls.
  • Balanced water distribution. Designed to maintain the optimal balance between an increased diameter and proper exit velocity.
  • Wide water surface. A large surface area keeps odors down and allows for easy cleaning.
  • Powerful and efficient 3" flushing valve. Reduces the number of problems typically associated with older ball-chain-flapper systems. Standard 12" rough in
  • Never be startled again by the loud crash of a slamming toilet seat. The soft drop seat has an innovative hinge system that will gently guide the toilet seat down with out a sound. Soft Closing Toilet Seat & Lid Included. This toilet also includes the wax ring for installation.
  • Certified by Uniform Plumbing Code (cUPC). Water supply line hose not included.
  • Living the Green Life. This environmentally friendly toilet will save a family of four an average of 10,000 gallons of water per year!

Details


ASIN: B00C57EI22
Box Height: 32.68"
Box Length: 30.91"
Box Weight: 117 lb(s)
Box Width: 15.75"
CEC Listed?: Yes
Color: White
Concealed Trapway?: Yes
Configuration: One Piece
Country of Origin: China
Dual Flush?: Yes
Eco-Friendly?: Yes
Finish: White
Flush Type: Dual Flush
Flushing Lever Location: Top
Flushing Lever Material: Plastic
Flushing Mechanism: Assisted Flush
Flushing Technology: Siphonic Jet
Flushing Trap Size: 2
Flushing Valve Size: 3
Gallons Per Flush: 1.1 / 1.6
Glazed Trapway?: Yes
Harmonized System Code: 6910.10.0010
Includes Seat?: Yes
Installation Type: Floor Mount
Item Height: 29.38"
Item Length (Front to Back): 27.38"
Item Weight: 105 lb(s)
Item Width (Side to Side): 15.13"
Lowest Gallons Per Flush: 1.1
MaP Performance Rating: Not Rated
Material: Porcelain
NMFC Code: 158880
Outlet Location: Floor Outlet
Overall Dimensions: 27.38" x 15.13" x 29.38"
Pack Quantity: 1
Room: Bathroom
Rough In Size: 12
SKU: TB356
Seat Bolt Spread: 5.9
Seat Height: 15.75
Seat Material: Plastic
Seat Shape: Elongated
Seat Type: Closed
Shape: Square
Ship Girth: 122
Ship Length: 38
Ship Method: Small Parcel
Ship Package Type: Carton
Ship Weight: 133
Ship Width: 23
Shipping Dimensions: 38 x 23 x 38
Ships From: KS
Skirted?: Yes
Soft Close Seat?: Yes
Spud Placement: Rear
Spud Size: 0.5
Style: Modern
Toilet Seat Length: 18.25
Toilet Seat Type: One-Piece
Toilet Seat Width: 14.75
WaterSense Compliant?: Yes
cUPC Certified?: Yes

Warranty


5 year limited warranty on all porcelain parts against fading/staining of the glaze & 1 Year on all parts
Eago Warranty Details (PDF)

Installation Instructions


Installation Instructions (PDF)
Product Specifications (PDF)

Video(s)


Product Video 1
Product Video 2

Related Products


Toilet Seat(s):
- EAGO Plastic, White, R-356SEAT Replacement Soft Closing Toilet Seat for TB356

Other(s):
- EAGO Plastic, White, R-356SEAT Replacement Soft Closing Toilet Seat for TB356
- EAGO Porcelain, White, TB346 MODERN DUAL FLUSH ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
- EAGO Porcelain, White, TB351 DUAL FLUSH ONE PIECE ECO-FRIENDLY HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
- EAGO Porcelain, White, TB336 ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
- EAGO Porcelain, White, TB358 Dual Flush One Piece Elongated Ceramic Toilet
- EAGO Porcelain, White, TB353 DUAL FLUSH ONE PIECE ECO-FRIENDLY HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
- EAGO Porcelain, White, TB359 DUAL FLUSH ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET

Shipping Carriers

FREE Ground Shipping* on every product over $75 within the 48 contiguous US States (some exceptions apply for a handful of isolated locations). We maybe able to ship to Alaska, Hawaii, US territories, and Canada. Some products can ship to other international destinations. Please contact us with your mailing address for shipping quotes. We cannot ship items to P. O. boxes, and military addresses.

Flat Rate Shipping Fee of $6.99 for products under $75.

For Expedited Shipping quote estimates, please contact us.

 *Note: We offer a Free Shipping option on most products we sell. However, we pay your original shipping fees and provide it as a discount on your order. If you elect to return or cancel the order after shipment, the original shipping cost + return shipping cost will be deducted from your refund. To determine the cost of shipping the items to you, feel free to contact us.

Quick Links:


Order Shipment

  • Most in stock orders ship within 1-3 business days. 
  • As soon as your order has been shipped, we will send the tracking information to the e-mail address provided at checkout.
  • Final delivery dates are determined once the tracking number is issued. Based on delivery location, orders are estimated to be delivered within 2-5 business days. 
  • If you do not receive tracking information from us within 5 business days of your order, feel free to contact us.
  • Orders are shipped either via FedEx, UPS, USPS or an LTL freight shipping carrier.
  • If an item is on back order, an email will be sent after the order is placed of when stock is expected.
Note:
  • We rely on shipping carriers to have the product delivered to you, and are unable to account for shipping delays caused by them or unforeseen circumstances. Any shipping charges paid are non-refundable.
  • Delivery estimates provided on the product page for in stock items are an estimate. For actual delivery dates please wait for the tracking number.
  • If you need the sink by a certain date, you can contact us for a better estimate or expedited shipping (additional charges can apply) rates.

Ground Shipping

  • Packages are delivered via FedEx, UPS or USPS.
  • Shipping carriers may deliver on Saturdays.
  • FedEx, UPS, or USPS Ground shipments do not require a signature and the driver will leave the package at a suitable location at your address.
  • The driver will not call ahead to schedule delivery so please use the tracking information to track your package.
  • Free ground shipping may not be available to Alaska and Hawaii or to P. O. Boxes or Military Addresses (please contact us to verify).
  • Please review the inspection guidelines for ground shipping when accepting delivery.

Freight Shipping

  • Large and heavy products ship LTL freight on a pallet.
  • We offer free freight shipping within the 48 contiguous US States.
  • If the product is in stock, expected delivery is typically within 2-5 business days.
  • The freight carrier will contact you directly to schedule a delivery time.
  • Someone will need to be available for delivery.
  • The driver will place the package curbside at the end of your driveway.
  • Please contact us for LTL and other special delivery instructions or requests.
  • Please review the inspection guidelines for freight shipping when accepting delivery.

Shipping to Canada

  • Depending on the item the shipping is estimated to be about $150 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Canada may order through our website, please be prepared to be contacted by our office regarding your order, since the rate on the website is an estimate and additional charges might apply.
  • Duties, taxes and any other fees that are not included will be the responsibility of the buyer. Please contact us for an exact shipping quote.
  • Please see our collection of products that ship to Canada
  • You can still order brands that don't ship to Canada, by providing a US shipping address or using a mail forwarder.

Shipping to Alaska/Hawaii

  • Depending on the item the shipping is estimated to be about $300 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
  • While buyers from Alaska/Hawaii may order through our website, please be prepared to be contacted by our office regarding your order, since additional fees may apply.
  • Please contact us for any questions or an exact shipping quote.

At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.

Please review the guidelines below to determine the processes relating to your circumstance.

Feel free to contact us with any questions or clarifications.

Quick Links:


Standard Returns

  • Must be requested within 30 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery.
  • Buyer pays return shipping and insurance costs.
  • If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
    • Exceptions:
      • Nantucket Sinks - 15% restocking fees
      • Rohl - 30% restocking fees + original freight shipping of $200. (Some items are not cancellable and non returnable after purchase.)
      • Alfi, AllStone, Blanco, Elkay, Ruvati, and Whitehaus - 25% restocking fees + original shipping
  • A 5% fee will apply on all returns in addition to the return shipping.
  • Returns must include an RMA# (provided by us).
  • Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund).
  • Products from different manufacturers will require different Return authorizations.
  • The item must be new, unused, unassembled, and in original packaging
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
  • We cannot be held responsible for any damage or loss along the way. Please insure your return.
  • Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
  • Shipping charges paid are non-refundable.
  • Please submit a request using the "Message Us" form on the contact us page to start the return process.

Exchanges

  • Exchanges will be treated as a standard return (see above).
  • A new order can be placed for another product.

Cancellations

  • Can take up to 1 business day to confirm a cancellation.
  • Full refund only if the order has not been processed by the warehouse.
  • Cancellation of backorders, confirmed or processed orders will result in a 5% cancellation fee.
  • If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
  • If the product is on backorder, cancel the order prior to buying a new sink. If the backorder is processed sooner, the cancellation will be treated as a standard return (see above.)

Damages and Defects

Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.

  • Follow the inspection guidelines based on how your order was shipped
  • Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.

Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed

If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

If applicable, we can only reimburse you for the cost of the product and shipping, and not for any additional costs such as installation, disposal, etc. We also cannot be held responsible if the product you ordered does not meet your required specs. Please do the necessary research on the product in advance.

**Fireclay, Handcrafted or Hand finished Products:

  • Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
  • The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us if you would like us to review your ordered item(s).

Incorrect Item(s)

If you find that the item you received is not the one you ordered, please notify us promptly within 14 days of delivery.

  • Please include pictures of the item(s)# on the box, shipping label and the incorrect item(s).
  • The item must be new, unused, unassembled, and in original packaging.
  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please read our color disclaimer.
  • We cannot be held responsible for incorrect item(s) that have been installed, and are not liable for any installation costs.

Missing Item(s)

If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

The Sink Boutique will not be held responsible for any missing item claims received beyond 24 hours.

Final Sales

Final Sale products are offered at a special discount. These products are overstocked and will be discontinued, so once they're gone, they won't be back! There are no flaws in these products, they are simply overstock items that will no longer be available in these designs.

  • No Cancellations, Returns or Exchanges: All sales are final on these items.
  • Damages and Defects: If your item arrives damaged, we will replace it at no additional cost. See terms and instructions for damages and defects.
  • Gift Cards cannot be returned or exchanged

Why Buy From Us | The Sink Boutique

Top Reasons Why Customers Choose To Buy From Us:

✔ Free Shipping on All Products Over $75

✔ Great Customer Service - Our knowledgeable staff provides personalized service to ensure your satisfaction is guaranteed. Contact us if you have any questions.

✔ Safe and Secure Ordering Process - We use SSL encryption, top credit card companies, recognizable brands, and reputed shipping companies to ensure safety and security.

✔ Lowest Prices - You will find a lot of our products are on sale since we actively work on providing the best discounts on each item.

✔ Giving Back - A portion of our net profits is donated to environmental charities that work on planting more trees, offsetting the carbon footprint, or cleaning up the oceans, ensuring that your purchase contributes to a greener, more sustainable future.

✔ Family-Owned Business - We are a family-owned business that is focused on you, the customer, and proud of the products that we carry.

    EAGO Porcelain, White, TB356 Dual Flush One Piece High-Efficiency Low Flush Ceramic Toilet

    The Factory was founded in 1996, EAGO Sanitary Ware Co has grown into a large scale sanitary ware manufacturer. After becoming very popular in Europe and Asia, EAGO's products have become available in the USA as of 2009. EAGO is determined to supply the best high-quality bathtubs, toilets and sinks for people around the world.

    One Piece Toilet. Enjoy a sleek solid European design. Not only does it look much better than your old toilet, it also works a whole lot better.

    THE FUTURE OF AMERICAN TOILETS High Efficiency WaterSense Certified 1.1/1.6 Gallons Per Flush. One Piece Toilet. Enjoy a sleek solid European design. Not only does it look so much better than your old toilet, it also works a whole lot better. Siphonic Flush System. New tower based mechanism. There is no chain to snap, and no flapper to partially close leaving your toilet running. Living the Green Life. This environmentally friendly toilet will save a family of four an average of 10,000 gallons of water per year! Soft Closing Toilet Seat & Lid Included. Never be startled again by the loud crash of a slamming toilet seat. The soft drop seat has an innovative hinge system that will gently guide the toilet seat down with out a sound. 1. Powerful and efficient 3" flushing valve. Reduces the number of problems typically associated with older ball-chain-flapper systems. 2. Wide water surface. A large surface area keeps odors down and allows for easy cleaning. 3. Balanced water distribution. Designed to maintain the optimal balance between an increased diameter and proper exit velocity. 4. Large 2" fully glazed trap. Fully glazing the trap way ensures that waste flows smoothly to the exit with a single flush, each time. 5. Big Jet Hole. This toilet also includes the wax ring for installation. Only One Flush. The Most Advanced Flushing System. Tested Flushing Power: 25 sponge stripes. 90 polypropylene balls.

    Please see our color disclaimer.

    Features


    • This dual flush toilet features a 1.6 Gallon large flush button and a 1.1 Gallon small flush button. WaterSense Certified.
    • Siphonic Flush System. New tower based mechanism. There is no chain to snap, and no flapper to partially close leaving your toilet running.
    • Fully Glazed inside & out. The trap ways of EAGO toilets are perfectly glazed just as they are on the outer surface. Keeping your toilet flushing like new for years.
    • Large 2" fully glazed trap. Fully glazing the trap way ensures that waste flows smoothly to the exit with a single flush, each time. The Most Advanced Flushing System. Tested Flushing Power: 25 sponge stripes. 90 polypropylene balls.
    • Balanced water distribution. Designed to maintain the optimal balance between an increased diameter and proper exit velocity.
    • Wide water surface. A large surface area keeps odors down and allows for easy cleaning.
    • Powerful and efficient 3" flushing valve. Reduces the number of problems typically associated with older ball-chain-flapper systems. Standard 12" rough in
    • Never be startled again by the loud crash of a slamming toilet seat. The soft drop seat has an innovative hinge system that will gently guide the toilet seat down with out a sound. Soft Closing Toilet Seat & Lid Included. This toilet also includes the wax ring for installation.
    • Certified by Uniform Plumbing Code (cUPC). Water supply line hose not included.
    • Living the Green Life. This environmentally friendly toilet will save a family of four an average of 10,000 gallons of water per year!

    Details


    ASIN: B00C57EI22
    Box Height: 32.68"
    Box Length: 30.91"
    Box Weight: 117 lb(s)
    Box Width: 15.75"
    CEC Listed?: Yes
    Color: White
    Concealed Trapway?: Yes
    Configuration: One Piece
    Country of Origin: China
    Dual Flush?: Yes
    Eco-Friendly?: Yes
    Finish: White
    Flush Type: Dual Flush
    Flushing Lever Location: Top
    Flushing Lever Material: Plastic
    Flushing Mechanism: Assisted Flush
    Flushing Technology: Siphonic Jet
    Flushing Trap Size: 2
    Flushing Valve Size: 3
    Gallons Per Flush: 1.1 / 1.6
    Glazed Trapway?: Yes
    Harmonized System Code: 6910.10.0010
    Includes Seat?: Yes
    Installation Type: Floor Mount
    Item Height: 29.38"
    Item Length (Front to Back): 27.38"
    Item Weight: 105 lb(s)
    Item Width (Side to Side): 15.13"
    Lowest Gallons Per Flush: 1.1
    MaP Performance Rating: Not Rated
    Material: Porcelain
    NMFC Code: 158880
    Outlet Location: Floor Outlet
    Overall Dimensions: 27.38" x 15.13" x 29.38"
    Pack Quantity: 1
    Room: Bathroom
    Rough In Size: 12
    SKU: TB356
    Seat Bolt Spread: 5.9
    Seat Height: 15.75
    Seat Material: Plastic
    Seat Shape: Elongated
    Seat Type: Closed
    Shape: Square
    Ship Girth: 122
    Ship Length: 38
    Ship Method: Small Parcel
    Ship Package Type: Carton
    Ship Weight: 133
    Ship Width: 23
    Shipping Dimensions: 38 x 23 x 38
    Ships From: KS
    Skirted?: Yes
    Soft Close Seat?: Yes
    Spud Placement: Rear
    Spud Size: 0.5
    Style: Modern
    Toilet Seat Length: 18.25
    Toilet Seat Type: One-Piece
    Toilet Seat Width: 14.75
    WaterSense Compliant?: Yes
    cUPC Certified?: Yes

    Warranty


    5 year limited warranty on all porcelain parts against fading/staining of the glaze & 1 Year on all parts
    Eago Warranty Details (PDF)

    Installation Instructions


    Installation Instructions (PDF)
    Product Specifications (PDF)

    Video(s)


    Product Video 1
    Product Video 2

    Related Products


    Toilet Seat(s):
    - EAGO Plastic, White, R-356SEAT Replacement Soft Closing Toilet Seat for TB356

    Other(s):
    - EAGO Plastic, White, R-356SEAT Replacement Soft Closing Toilet Seat for TB356
    - EAGO Porcelain, White, TB346 MODERN DUAL FLUSH ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
    - EAGO Porcelain, White, TB351 DUAL FLUSH ONE PIECE ECO-FRIENDLY HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
    - EAGO Porcelain, White, TB336 ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
    - EAGO Porcelain, White, TB358 Dual Flush One Piece Elongated Ceramic Toilet
    - EAGO Porcelain, White, TB353 DUAL FLUSH ONE PIECE ECO-FRIENDLY HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET
    - EAGO Porcelain, White, TB359 DUAL FLUSH ONE PIECE HIGH EFFICIENCY LOW FLUSH CERAMIC TOILET

    Shipping Carriers

    FREE Ground Shipping* on every product over $75 within the 48 contiguous US States (some exceptions apply for a handful of isolated locations). We maybe able to ship to Alaska, Hawaii, US territories, and Canada. Some products can ship to other international destinations. Please contact us with your mailing address for shipping quotes. We cannot ship items to P. O. boxes, and military addresses.

    Flat Rate Shipping Fee of $6.99 for products under $75.

    For Expedited Shipping quote estimates, please contact us.

     *Note: We offer a Free Shipping option on most products we sell. However, we pay your original shipping fees and provide it as a discount on your order. If you elect to return or cancel the order after shipment, the original shipping cost + return shipping cost will be deducted from your refund. To determine the cost of shipping the items to you, feel free to contact us.

    Quick Links:


    Order Shipment

    • Most in stock orders ship within 1-3 business days. 
    • As soon as your order has been shipped, we will send the tracking information to the e-mail address provided at checkout.
    • Final delivery dates are determined once the tracking number is issued. Based on delivery location, orders are estimated to be delivered within 2-5 business days. 
    • If you do not receive tracking information from us within 5 business days of your order, feel free to contact us.
    • Orders are shipped either via FedEx, UPS, USPS or an LTL freight shipping carrier.
    • If an item is on back order, an email will be sent after the order is placed of when stock is expected.
    Note:
    • We rely on shipping carriers to have the product delivered to you, and are unable to account for shipping delays caused by them or unforeseen circumstances. Any shipping charges paid are non-refundable.
    • Delivery estimates provided on the product page for in stock items are an estimate. For actual delivery dates please wait for the tracking number.
    • If you need the sink by a certain date, you can contact us for a better estimate or expedited shipping (additional charges can apply) rates.

    Ground Shipping

    • Packages are delivered via FedEx, UPS or USPS.
    • Shipping carriers may deliver on Saturdays.
    • FedEx, UPS, or USPS Ground shipments do not require a signature and the driver will leave the package at a suitable location at your address.
    • The driver will not call ahead to schedule delivery so please use the tracking information to track your package.
    • Free ground shipping may not be available to Alaska and Hawaii or to P. O. Boxes or Military Addresses (please contact us to verify).
    • Please review the inspection guidelines for ground shipping when accepting delivery.

    Freight Shipping

    • Large and heavy products ship LTL freight on a pallet.
    • We offer free freight shipping within the 48 contiguous US States.
    • If the product is in stock, expected delivery is typically within 2-5 business days.
    • The freight carrier will contact you directly to schedule a delivery time.
    • Someone will need to be available for delivery.
    • The driver will place the package curbside at the end of your driveway.
    • Please contact us for LTL and other special delivery instructions or requests.
    • Please review the inspection guidelines for freight shipping when accepting delivery.

    Shipping to Canada

    • Depending on the item the shipping is estimated to be about $150 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
    • While buyers from Canada may order through our website, please be prepared to be contacted by our office regarding your order, since the rate on the website is an estimate and additional charges might apply.
    • Duties, taxes and any other fees that are not included will be the responsibility of the buyer. Please contact us for an exact shipping quote.
    • Please see our collection of products that ship to Canada
    • You can still order brands that don't ship to Canada, by providing a US shipping address or using a mail forwarder.

    Shipping to Alaska/Hawaii

    • Depending on the item the shipping is estimated to be about $300 via UPS/FedEx Ground. Some heavier products that ship LTL freight will have a higher shipping cost.
    • While buyers from Alaska/Hawaii may order through our website, please be prepared to be contacted by our office regarding your order, since additional fees may apply.
    • Please contact us for any questions or an exact shipping quote.

    At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.

    Please review the guidelines below to determine the processes relating to your circumstance.

    Feel free to contact us with any questions or clarifications.

    Quick Links:


    Standard Returns

    • Must be requested within 30 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery.
    • Buyer pays return shipping and insurance costs.
    • If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
      • Exceptions:
        • Nantucket Sinks - 15% restocking fees
        • Rohl - 30% restocking fees + original freight shipping of $200. (Some items are not cancellable and non returnable after purchase.)
        • Alfi, AllStone, Blanco, Elkay, Ruvati, and Whitehaus - 25% restocking fees + original shipping
    • A 5% fee will apply on all returns in addition to the return shipping.
    • Returns must include an RMA# (provided by us).
    • Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund).
    • Products from different manufacturers will require different Return authorizations.
    • The item must be new, unused, unassembled, and in original packaging
    • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
    • We cannot be held responsible for any damage or loss along the way. Please insure your return.
    • Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
    • Shipping charges paid are non-refundable.
    • Please submit a request using the "Message Us" form on the contact us page to start the return process.

    Exchanges

    • Exchanges will be treated as a standard return (see above).
    • A new order can be placed for another product.

    Cancellations

    • Can take up to 1 business day to confirm a cancellation.
    • Full refund only if the order has not been processed by the warehouse.
    • Cancellation of backorders, confirmed or processed orders will result in a 5% cancellation fee.
    • If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
    • If the product is on backorder, cancel the order prior to buying a new sink. If the backorder is processed sooner, the cancellation will be treated as a standard return (see above.)

    Damages and Defects

    Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.

    • Follow the inspection guidelines based on how your order was shipped
    • Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.

    Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed

    If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.

    If applicable, we can only reimburse you for the cost of the product and shipping, and not for any additional costs such as installation, disposal, etc. We also cannot be held responsible if the product you ordered does not meet your required specs. Please do the necessary research on the product in advance.

    **Fireclay, Handcrafted or Hand finished Products:

    • Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
    • The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us if you would like us to review your ordered item(s).

    Incorrect Item(s)

    If you find that the item you received is not the one you ordered, please notify us promptly within 14 days of delivery.

    • Please include pictures of the item(s)# on the box, shipping label and the incorrect item(s).
    • The item must be new, unused, unassembled, and in original packaging.
    • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please read our color disclaimer.
    • We cannot be held responsible for incorrect item(s) that have been installed, and are not liable for any installation costs.

    Missing Item(s)

    If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

    The Sink Boutique will not be held responsible for any missing item claims received beyond 24 hours.

    Final Sales

    Final Sale products are offered at a special discount. These products are overstocked and will be discontinued, so once they're gone, they won't be back! There are no flaws in these products, they are simply overstock items that will no longer be available in these designs.

    • No Cancellations, Returns or Exchanges: All sales are final on these items.
    • Damages and Defects: If your item arrives damaged, we will replace it at no additional cost. See terms and instructions for damages and defects.
    • Gift Cards cannot be returned or exchanged

    Why Buy From Us | The Sink Boutique

    Top Reasons Why Customers Choose To Buy From Us:

    ✔ Free Shipping on All Products Over $75

    ✔ Great Customer Service - Our knowledgeable staff provides personalized service to ensure your satisfaction is guaranteed. Contact us if you have any questions.

    ✔ Safe and Secure Ordering Process - We use SSL encryption, top credit card companies, recognizable brands, and reputed shipping companies to ensure safety and security.

    ✔ Lowest Prices - You will find a lot of our products are on sale since we actively work on providing the best discounts on each item.

    ✔ Giving Back - A portion of our net profits is donated to environmental charities that work on planting more trees, offsetting the carbon footprint, or cleaning up the oceans, ensuring that your purchase contributes to a greener, more sustainable future.

    ✔ Family-Owned Business - We are a family-owned business that is focused on you, the customer, and proud of the products that we carry.

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