At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.
Please review the guidelines below to determine the returns processes relating to your circumstance.
Feel free to contact us with any questions or clarifications!
Quick Links:
Standard Returns
- Must be requested within 14 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery.
- Buyer pays return shipping and insurance costs.
- If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
- Exception:
- Rohl - 30% restocking fees + original freight shipping of $200
- Alfi, Blanco, Elkay, Whitehaus - 25% restocking fees + original shipping
- Returns must include an RMA# (provided by us).
- Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund).
- The item must be new, unused, unassembled, and in original packaging
- Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
- We cannot be held responsible for any damage or loss along the way. Please insure your return.
- Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
- Please contact us to start the return process.
Exchanges
- Exchanges will be treated as a standard return (see above).
- A new order can be placed for another product.
Cancellations
- Can take up to 1 business day to confirm a cancellation.
- Full refund only if the order has not been processed by the warehouse.
- Cancellation of backorders, confirmed or processed orders will result in a 3% cancellation fee.
- If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
Damages and Defects
Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.
-
Follow the inspection guidelines based on how your order was shipped
-
Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.
Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed
If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.
**Fireclay, Handcrafted or Hand finished Products:
- Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
- The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us or feel free to email pictures if you would like us to review your ordered item(s).
Missing Item(s)
If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.
Final Sales
- Final sale products are not eligible for returns or exchanges
- Gift Cards cannot be returned or exchanged
