At The Sink Boutique, we want to make sure that you are completely satisfied with your purchase and our customer service. We do our best to get you the right product in pristine condition and are available to assist you in the event of returns, exchanges, cancellations, missing parts or damages.
Please review the guidelines below to determine the processes relating to your circumstance.Â
Feel free to contact us with any questions or clarifications!
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Standard Returns
- Must be requested within 14 days from the day of delivery. Exception: "Allstone Group" sinks must be requested within 10 days of delivery.Â
- Buyer pays return shipping and insurance costs.
- If item was shipped as part of free shipping promotion, initial shipping charges will be deducted from refund OR 25% restocking fees may apply (whichever is lower). For information on the original shipping charges please contact us.
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Exceptions:
- Nantucket Sinks - 15% restocking fees
- Rohl - 30% restocking fees + original freight shipping of $200. (Some items are not cancellable and non returnable after purchase.)
- Alfi, AllStone, Blanco, Elkay, Rene, Whitehaus - 25% restocking fees + original shipping
- A 5%Â fee will apply on all returns in addition to the return shipping.
- Returns must include an RMA# (provided by us).
- Products must be shipped back to the warehouse, traceable and insured with RMA# listed on the return label (tracking must be shared with us for a refund).Â
- The item must be new, unused, unassembled, and in original packaging
- Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please make sure to read our color disclaimer.
- We cannot be held responsible for any damage or loss along the way. Please insure your return.
- Refund will be processed once the item is received and verified in the warehouse in about 7-14 business days after delivery.
- Shipping charges paid are non-refundable.
- Please submit a request using the "Message Us" form on the contact us page to start the return process.
Exchanges
- Exchanges will be treated as a standard return (see above).
- A new order can be placed for another product.
Cancellations
- Can take up to 1 business day to confirm a cancellation.
- Full refund only if the order has not been processed by the warehouse.
- Cancellation of backorders, confirmed or processed orders will result in a 5% cancellation fee.
- If the product has been processed by the manufacturer's warehouse, cancellations will be treated as a standard return (see above).
- If the product is on backorder, cancel the order prior to buying a new sink. If the backorder is processed sooner, the cancellation will be treated as a standard return (see above.)
Damages and Defects
Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at your fingertips to handle your case.
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Follow the inspection guidelines based on how your order was shipped
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Contact us within 24 to 48 hours of delivery. We MUST be notified about any damages promptly so we have enough time to resolve the issue for you and so the warehouse can file the insurance claim with the carrier.
Please Note: We can only take responsibility if we are notified within 24-48 hours of delivery and the inspection guidelines are followed
If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be happy to guide you through the warranty process.
If applicable, we can only reimburse you for the cost of the product and shipping, and not for any additional costs such as installation, disposal, etc. We also cannot be held responsible if the product you ordered does not meet your required specs. Please do the necessary research on the product in advance.
**Fireclay, Handcrafted or Hand finished Products:
- Due to the organic nature of these hand finished products, minor imperfections (such as little bubbles, dimples, small divets, etc.) may appear. These are not defects and do not affect the functionality of the sink. It's what makes each sink uniquely its own. Unfortunately, we will not be able to replace or discount products with minor imperfections.
- The unfinished underside of any ceramic-based products (fireclay, granite, porcelain, etc) will have minor surface deformities, odd patches and surface scratches/cracks from any manufacturer because they are unfinished due to being under the counter. This is normal and will not affect the integrity of the item. Contact us if you would like us to review your ordered item(s).Â
Incorrect Item(s)
If you find that the item you received is not the one you ordered, please notify us promptly within 14 days of delivery.
- Please include pictures of the item(s)# on the box, shipping label and the incorrect item(s).
- The item must be new, unused, unassembled, and in original packaging.
- Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Items returned based on the color will be treated as a standard return. Please read our color disclaimer.
- We cannot be held responsible for incorrect item(s) that have been installed, and are not liable for any installation costs.
Missing Item(s)
If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.
The Sink Boutique will not be held responsible for any missing item claims received beyond 24 hours.
Final Sales
- Final sale products are not eligible for cancellations, returns or exchanges
- Gift Cards cannot be returned or exchanged
Stratus Marble These beautiful sinks have all been cut to expose the horizontal veining and the stratus color variations of taupe, brown and gray. Occasionally you will see thin vertical veining, at first glance they may appear to be crack lines, but in fact they are orange/red/brown crystal veins, all which add natural beauty to these unique sinks.