At The Sink Boutique, your satisfaction is our priority. We stand behind every product we sell and are here to ensure you're satisfied with your purchase.
What we promise:
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Free replacements for damaged or incorrect items upon delivery
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30-day return window. Buyer covers return shipping. Choose store credit for 0% restocking, or refund with a 15% manufacturer restocking fee.
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Fast response within 1 business day
Need Help? We Are Here For You
Start here: Visit our Contact Us page and use our message form. Include your order number and photos if applicable. We’ll respond within 1 business day with the next steps.
Quick Links
Common Situations & Solutions
Arrived Damaged or Wrong Item?
We'll make it right at no cost to you:
Missing Items?
We'll investigate right away.
- Report within 24 hours of delivery confirmation
- We'll track down your missing item immediately
Need to Cancel Your Order?
We move fast, so call us ASAP. We work with multiple manufacturers who often process orders immediately.
- Best option: Call (844) 470-1212 (Mon–Fri, 9–5 PM EST)
- Email cancellation requests aren't guaranteed unless we confirm
- In-stock items often move to shipping immediately, even after hours
- Once manufacturers begin processing, cancellation becomes a standard return
Product Isn't Quite Right for Your Space?
We understand, choosing the perfect sink online can be tricky. That’s why we offer a 30-day return window with fair, transparent options.
Return Eligibility
To qualify for a return:
- The item must be unused, uninstalled, and in original packaging
- Return authorization (RMA) is required - (we'll provide clear instructions)
- Return must be trackable and insured
Your Return Options
Option 1: Store Credit (Recommended)
- 0% restocking fee
- Customer covers return shipping
- Credit is issued once the return is received and approved
- Valid for 1 Year, and applicable to any product.
This is the most cost-effective option for customers.
Option 2: Refund to Original Payment Method
- 15% manufacturer restocking fee
- Customer covers return shipping
- Refund issued after inspection and manufacturer approval
Restocking fees are charged by our manufacturing partners to cover specialized handling, inspection, and repackaging of large, fragile items.
Why Return Shipping Isn’t Free
We ship most sinks factory-direct and often absorb outbound shipping costs on large, heavy items. Return shipping is handled separately to keep pricing fair and competitive for all customers.
Want to Avoid a Return?
We’re happy to help before you order:
- Confirm base cabinet compatibility
- Review cutout and installation specs
- Double-check dimensions with your installer
📞 Call us at (844) 470-1212 or message us via chat, or the contact form.
Exchanges
- Exchanges are processed as a return + new purchase.
- Choosing store credit is the easiest way to complete an exchange with no restocking fee.
Important Details
Final Sale Items
Items marked "Final Sale" cannot be returned or exchanged per manufacturer policy, but we'll still replace them free if they arrive damaged.
Natural Variations
Our handcrafted sinks may have minor variations that make each piece unique. Small bubbles, dimples, or surface irregularities on unfinished undersides are normal characteristics of the artisan process and don't affect functionality.
Questions about your specific item? Contact us – we're happy to review it with you.
Color Matching
Colors may appear different due to monitor settings and natural material variations. Please review our Color Disclaimer before ordering.
