Lustertone Classic

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Free Shipping

On orders over $75 in the continental US

50,000+ Orders Delivered

Trusted by homeowners & trade pros since 2018

Expert Support

Real people, not bots. Personalized service.

Give Back

We donate to environmental charities.

Return Policy

At The Sink Boutique, your satisfaction is our priority. We stand behind every product we sell and are here to ensure you're satisfied with your purchase.

What we promise:

Free replacements for damaged or incorrect items upon delivery
30-day return window for peace of mind with fair terms and fees
Personal support from real people — no bots, no runaround
Fast response within 1 business day

Need Help? We Are Here For You

Start here: Visit our Contact Us page and use our message form. Include your order number and photos if applicable. We’ll respond within 1 business day with the next steps.

Quick Links

Arrived Damaged or Wrong Item?
Missing Items?
Need to Cancel Your Order?
Product isn't quite Right for your space?
Exchanges
Important Details

Common Situations & Solutions

Arrived Damaged or Wrong Item?

We'll make it right at no cost to you:

Contact us within 48 hours of delivery. Report the damage here.
We'll arrange a free replacement immediately
Follow our Delivery Inspection Guidelines for the fastest resolution

Missing Items?

We'll investigate right away.

Report within 24 hours of delivery confirmation
We'll track down your missing item immediately

Need to Cancel Your Order?

We move fast, so call us ASAP. We work with multiple manufacturers who often process orders immediately.

Best option: Call (844) 470-1212 (Mon–Fri, 9–5 PM EST)
Email cancellation requests aren't guaranteed unless we confirm
In-stock items often move to shipping immediately, even after hours
Once manufacturers begin processing, cancellation becomes a standard return

Product Isn't Quite Right for Your Space?

We understand – finding the perfect fit can be tricky. Eligible items can be returned within 30 days. Here's how it works:

To qualify:

The item must be unused, uninstalled, and in original packaging
Return authorization is required (we'll provide clear instructions)
Return must be trackable and insured

Return fees apply:

Return shipping is the customer’s responsibility (varies by location and item size)
Manufacturer restocking fee (up to 25%) - this is an industry-standard fee charged by manufacturers, not The Sink Boutique, to cover the specialized handling these products require.

We'll confirm exact costs when you request your return authorization.

Exchanges

Exchanges are handled as a return + new purchase.
Simply return the original product (as above) and place a new order.

Important Details

Final Sale Items

Items marked "Final Sale" cannot be returned or exchanged per manufacturer policy, but we'll still replace them free if they arrive damaged.

Natural Variations

Our handcrafted sinks may have minor variations that make each piece unique. Small bubbles, dimples, or surface irregularities on unfinished undersides are normal characteristics of the artisan process and don't affect functionality.

Questions about your specific item? Contact us – we're happy to review it with you.

Color Matching

Colors may appear different due to monitor settings and natural material variations. Please review our Color Disclaimer before ordering.

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Lustertone Classic

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Shipping Policy

Summary

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Ground vs Freight Shipping

Ground Shipping

Freight Shipping (Large Items)

Shipping Protection & Insurance

Tracking & Communication

Shipping Outside the Contiguous 48 States

Returns & Cancellations

Other Shipping Notes

Return Policy

Need Help? We Are Here For You

Quick Links

Common Situations & Solutions

Arrived Damaged or Wrong Item?

Missing Items?

Need to Cancel Your Order?

Product Isn't Quite Right for Your Space?

Exchanges

Important Details

Final Sale Items

Natural Variations

Color Matching

Best Price Guaranteed

What We Match:

30-Day Post-Purchase Guarantee:

Important Exclusions:

How to Request a Price Match:

Note on Promotional Sales:

Still Unsure?

Fit Check: Base Cabinet Requirements